AV Walldorf Brainotech

On-Site AV & IT Support at SAP Walldorf

Client Overview

SAP, a global leader in enterprise application software, operates one of its largest campuses in Walldorf, Germany, serving thousands of employees, customers, and partners daily. The campus requires robust, always-available IT and AV infrastructure
to support collaboration, executive meetings, and client engagements.

Business Challenge

SAP required dedicated, on-site AV & IT engineers to ensure the uninterrupted functionality of critical collaboration systems across its campus. Key requirements
included:
▪ Daily on-site coverage (Monday to Friday, 08:00 – 18:00) with flexibility for weekend support.
▪ Rapid response to incidents in meeting rooms, boardrooms, and auditoriums.
▪ Proactive equipment checks to reduce downtime.
▪ Skilled engineers for vendor coordination and escalations.
▪ Full compliance with SAP’s asset management processes.

Special Event & VIP Support

Hands-on support during executive boardroom sessions, high-profile events, and
digital wall operations.

Results Achieved

99% of incidents resolved within SLA.
Higher user satisfaction through proactive checks and rapid on-site response.
Streamlined vendor coordination, improving collaboration efficiency.
Accurate asset records, ensuring compliance and cost transparency.

Our Solution

Brainotech IT Solutions deployed five full-time engineers at SAP Walldorf to provide
end-to-end AV & IT support.

Meeting Room & Office Area Support

Reactive & proactive troubleshooting for meeting rooms, auditoriums, flex
spaces, and office AV systems.
Monitoring & issue resolution using SAP-defined tools (MR Checker, ITSM,
ISP).
Hands-on troubleshooting for audio/video failures, device connectivity, and
conferencing issues.
- Support for digital systems including:
- Room solutions, cameras, and audio devices.
- ThinkSmart Hub and Teams Rooms devices.
- Microsoft Surface Hub – 55” / 84” collaboration displays.
- Professional-grade screens and displays.
  V1.3 2025
- Evoko & Crestron – e-doorplates, room scheduling panels, and touch controls.
- Room scheduling panels, extension microphones, and dual-display setups.

Escalation & Vendor Coordination

Acted as first-line support, escalating to SAP IT experts or external vendors
where required.
Ensured smooth handovers with clear documentation and complete
communication.

Asset & Inventory Management

Maintained accurate records in SAP’s Asset Management System (EMR).
Ensured compliance with equipment status, ownership, and lifecycle
tracking.

Client Testimonial

“Brainotech’s on-site engineers have been an integral part of our IT operations in
Walldorf. Their responsiveness, professionalism, and proactive approach have
significantly reduced AV disruptions and improved employee experience.”
— DXC Project Manager